Vape Time Canada Inc

i purchased a vape at vapetime for my trip to the dominican republic. i explained this to the customer service rep. i noticed he was looking at my odd the whole time and i did not know why. my vape got ceized by security in the dominican republic as they are not allowed in your luggage. i believe that the customer service rep (a russian guy) knew this and that is why he was looking at me odd. i called him when i was back in toronto and said we could recify this situation if i was able to get a replacement unit at cost. he was unwilling to accomade me. really, really sad and really disappointed.